Shipping policy
Returns and Refunds
PERSONALIZED AND CUSTOM PRODUCTS
Because personalized and custom-made products are created specifically for you, they are final sale. They cannot be returned, exchanged, or refunded for:
• Changes of mind
• Incorrect size, color, font, placement, or design selections
• Spelling or information submitted incorrectly by the customer
• Sizing or fit concerns
Please review every personalization detail carefully before completing your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or different from the details submitted with your order, please email Martine@CestMartine.com within 7 days of delivery.
Include:
• Your order number
• A description of the problem
• Clear photographs of the item and its packaging
After reviewing the information, we will work with you to provide an appropriate replacement or refund.
NON-PERSONALIZED BOUTIQUE ITEMS
Eligible, unworn, non-personalized boutique items may be returned within 14 days of delivery. Items must be unused, unwashed, in their original condition, and returned with all original tags and packaging.
Please email Martine@CestMartine.com before returning an item. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
The following items are final sale:
• Personalized and custom-made products
• Clearance and marked-down merchandise
• Gift cards
• Beauty and personal-care products
• Intimate items
• Items marked “Final Sale”
ORDER CHANGES AND CANCELLATIONS
Please contact us as soon as possible if you need to request a change or cancellation. Once customization, embroidery, production, or fulfillment has begun, the order cannot be changed or canceled.
SHIPPING ADDRESS AND DELIVERY ISSUES
Please confirm that your shipping address is complete and accurate before placing your order.
If an order is returned because the address supplied during checkout was incorrect, incomplete, or undeliverable, the customer may be responsible for additional shipping charges before the order can be sent again.
If tracking shows that a package was delivered but you cannot locate it, please contact the shipping carrier first. C’est Martine will assist where reasonably possible, but we cannot guarantee replacement of packages confirmed as delivered by the carrier.
CONTACT US
For questions about a return or order issue, email: